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Home | Business | Customer Service

11 Articles Found in Customer Service Category.

         
Precision Engineers: Endangered Species? [ 14]
Precision Engineers are a dying breed, with fewer and fewer people going into engineering in the UK and other time served engineers leaving the industry to do something else.
Author:   Rahul
Submitted: 2008-06-19
A Guide For Customer Service Training Tools [ 205]
Let’s face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don’t have great customer service skills, it doesn’t matter. Customer service should be a number one priority to any business.
Author:   Bob
Submitted: 2006-02-16
Top 10 Telephone Skills [ 199]
Help your employees build great telephone skills using these Top 10 tips.
Author:   Cathy
Submitted: 2006-02-15
Company Policy Does More Damage to Customer Service Than Anything Else [ 153]
Company policy is frequently the biggest barrier between customer satisfaction and your company.

It can start with either
o Company policy
o Employee trying to do the right thing, but in their eyes the right thing is protecting the company from the stupid customer.
Author:   Alan
Submitted: 2006-02-15
Isn’t That What Customer Service is All About? [ 170]
Two missing ingredients of customer service
Author:   Mike
Submitted: 2006-02-15
Good Customer Service - Would You Like Fries with That? [ 138]
Tips on practicing good customer service.
Author:   Cathy
Submitted: 2006-02-15
Are You Resentful of Your Clients? [ 212]
Are there times that your stomach churns when you hear a clients voice? Do you have many "clients from hell"? If so, you may have Client Resentment Disease.
Author:   Maria
Submitted: 2006-02-15
The Many Uses Of Training Videos [ 173]
Every new employee needs some type of training, and most employees benefit from ongoing training and learning. This training needs to be consistent, useful and easy for both the employee and the employer. It also needs to be convenient and cost effective. One way to accomplish this type of training is with the use of training videos. Training videos are an excellent training tool for businesses looking for customer service and sales skills, safety training, team building, and every other type of training you could possibly think of. Training videos provide the ultimate in versatility for the employer.
Author:   Bob
Submitted: 2006-02-15
Customer Service Problems--Help Your Employees Look at a Customer Complaint from the Customer’s View [ 151]
Too many times employees tend to look at a customer complaint, or even a request for help, as an opportunity to do a CYA.

When you hear an employee saying, "Stupid customer" that is an opportunity for you, as the business owner, or manager, to ask them to find out
1) What the customer really wanted, and make sure they get it.
2) Look for a way to prevent the problem for the next customer.
A CYA statement doesn't deliver the customer what he wants, nor resolve the company problem.
Author:   Alan
Submitted: 2006-02-15
How to Get on the Good Side of Internet Surfers [ 172]
Discover the facts about educating your customers. Win them over before you ask for the sale.
Author:   L A
Submitted: 2006-02-15
How to Make Your Business Thrive in the 21st Century [ 204]
After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. If you don’t value your repeat business, your competition will.
Author:   Paul M.
Submitted: 2006-02-15
   
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