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Home | Bob

Articles by Bob

Bob [Bob]

People Shop Price. They Buy Value [ 57]

[ Miscelleanous / Miscelleanous ]
All you have to do is put a dollar value on your Benefits and your USP’s. Here is where we separate the top sales producers from the rest because most find it very hard, if not impossible for them to put a dollar value on an intangible.

Submitted: 2008-04-08

Good Customer Service Is Not Good Enough Anymore [ 60]

[ Miscelleanous / Miscelleanous ]
In today’s fierce competitive markets good service is no longer good enough. The tops sales professionals know they must go beyond good service and deliver renowned customer service. Customer service that causes the buyers to tell their friends about your service before and after they talk about the products they purchased from you.

Submitted: 2008-04-08

The Customer Is Always Right. Even When They Are Positively Wrong [ 51]

[ Miscelleanous / Miscelleanous ]
This article is about the greatest consumer relations story of all times. How the way Nordstrom’s view and practice customer service is the only way to view and practice customer service.

Submitted: 2008-04-07